Privacy Policy

At Aarth, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

1. Information We Collect

When you use our website or purchase our products, we may collect information such as:

  • Personal details: Name, email address, phone number, billing address, and shipping address.
  • Order information: Products purchased, order history, payment status, and delivery details.
  • Payment information: Payment details required to process your transaction. Payments may be securely processed by third-party payment providers.
  • Account information: Login credentials and preferences, if you create an account.
  • Device information: IP address, browser type, device type, operating system, and general website usage information.
  • Communication information: Information you provide when contacting us through email, forms, social media, or customer support.

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders.
  • Confirm purchases and provide order updates.
  • Respond to customer service requests.
  • Process payments and prevent fraudulent transactions.
  • Improve our website, products, and shopping experience.
  • Personalise your experience on our website.
  • Send information about new collections, products, offers, or promotions where permitted by law.
  • Analyse website traffic and usage.
  • Comply with applicable legal and regulatory requirements.

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember your preferences.
  • Keep items in your shopping cart.
  • Understand how visitors use our website.
  • Improve website performance.
  • Provide relevant marketing and advertising.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Payments

We do not necessarily store your complete payment or card details on our servers. Payments may be processed through secure third-party payment providers.

Your payment information is handled according to the privacy policies and security practices of the respective payment provider.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties who help us operate our business, including:

  • Payment processors.
  • Shipping and delivery partners.
  • Website hosting and technology providers.
  • Analytics and marketing service providers.
  • Customer support providers.

These third parties are only provided with information necessary to perform their services and are expected to handle your information securely.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, or business.

6. Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send you updates about new collections, launches, offers, events, and other brand-related information.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as reasonably necessary to provide our services, fulfil transactions, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

When information is no longer required, we may securely delete or anonymise it.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal requirements.
  • Withdraw consent for certain uses of your information.
  • Opt out of marketing communications.
  • Raise concerns about how your information is being handled.

To exercise these rights, contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment services, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

11. Children's Privacy

Our website is not intended for children who are below the minimum age required to independently use online shopping services under applicable law.

We do not knowingly collect personal information from children without appropriate consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.

Any updates will be posted on this page along with the revised "Last updated" date.